An online order that was never handled correctly -dissatisfied beyond

ORDER NUMBER o*** Dear Woolworths Team.

I must just say how disappointing and dissatisfied I am by this email. I placed this order on the 1st May 2020. Your online division said the items where available thus me placing the order for my son for all the below listed items. To only get this email from you advising that only 3 items out of the 11 items I ordered and paid for and then to be told I won’t be charged for the remaining 9 items but I have already been charged for this on my card? How do you plan on refunding me? And if you are I expect my refund before close of business today so I can use it to get my son clothes at a different brand that will actually process and deliver on time. Another disappointment your delivery date says yesterday already but I am receiving an email after delivery time? I also called my security throughout the day and last yesterday o my to be told my items have not arrived?

Please explain to me how it took you a total of 22 days to realize that my order isn’t going to be completed if I Recieved an email from you on the 6th May informing me that my order is being processed today is the 22nd and now you tell me that all other items are sold out? If you have a total amount of 218 stores within South Africa and most of them are not fully operational could you not have pulled stock from those branches?

Help me understand how I cannot be receiving my total order don’t you manufacture the clothing so why could this not be done for my order? To be honest with you I have been complaining and complaining about your services since the beginning of level 4 opening first your stores are showing not available on all branches for purchase for 12-18 months clothing for my son and now I eventually am able to order online only to be told that most of the items I need for my son are sold out? This is a disgusting manner of handling the situation your store staff should be processing online orders by removing the online order stock prior to opening the store to the public there is a reason why we are ordering online I’m not just taking advantage of using online services otherwise I would of been standing in your long que’s waiting to get my son clothes.

This is unacceptable from one of South Africans leading brands you displayed such amazing specials for my son as winter is approaching and it is extremely cold and we thought let’s buy from woolworths as their clothes are amazing to most of the other stores only to get disappointed again, this whole experience with you has completely put us off ever supporting your brand again.

Thank you woolworths for your lack in communicating effectively and efficiently and thank you for handling my queries so poorly telling me your staff are working continually online and updating stock and the day they actually do this and I manage to order and now I don’t get my order I am so angry with this I actually am a lost for words.