Amazing Service - Village Square

I would like to bring to your attention the amazing service I received from the Woolworths Village Square Food Manager – Lee Astrid.

I wanted to purchase 60 of the Protea Cooler bags (R299) I saw online as gifts for our staff. I phoned your customer care line and they took my details and asked my closest store – Tygervalley - to assist me.

They phoned me back and promised me they will try and source the bags. I gave them 2 weeks and after 2 weeks I was told it was a risk and that head office did not want to send them 60 bags as they were afraid I would not buy it all. I offered to pay upfront and was immediately told “no, they still won’t sent it” which I thought was a bit weird as it was almost R18 000 worth of sales. Clearly that branch was wasting my time, did not need my money and did not want go the extra mile.

Out of desperation I phoned around to see which stores would be able to assist with a few bags (I was willing to drive from store to store to collect) – my second call was to Village Square – Lee Astrid - and when I requested Lee to keep the 12bags for me, she asked whether it was gifts. I explained the whole story and how the Tygervalley branch let me down after 2 weeks of waiting. She asked me to give her 30mins. In 30mins Lee managed to do what Tygervalley could not do in TWO WEEKS. She managed to get my whole order (this was Monday midday), and by Wednesday morning just after 8:00 she phoned me to inform me that my order was ready for collection.

Staff like this is rare to find, who is willing to go out of their way for someone!

We are so quick to complain about bad service, that I just had to tell you about this amazing woman!