Am disappointed at woolworth

Am very Disappointed with the service am receiving, I app**** for a credit limit increase for a my store account and i got an Auto approval and they requested that i send my bank statement and i dd. i few minutes later i received a confirmation email that the statement was received i should receive feedback within 24hrs. I have been following up with Woolworth since Monday to my surprise the agents were not even asking for my details all they said is it takes 24hrs to receive feedback. Today i call and i spoke to Suziwe, i must say shes very helpful she took down my details and checked she then confirmed that they awaiting documents. Clearly someone is not doing their job because the email i sent has been received hence i received confirmation email.