ALWAYS A FIRST - POOR SERVICE AT WOOLWORTHS NORTHGATE

It is with great sadness I have to complain about Woolworths. Firstly I tried to speak to a Consultant in the Babywear at Northgate Branch and they appeared irritated I asked them a question to which they responded abruptly NO. I then made purchase one of which was a Duvet Cover set value R770 in the sale, as the packaging was open and the item was dirty I requested at Check Out if they could open and check the pillowcases x 2 were inside. The cashier delegated the Task at Northgate to her colleague who said all was ok although not confident she knew was she was checking for as there had been no dialogue except to say check the item is OK. When I arrived home of course the Pillow Cases were not inside. I then called Customer Service at the Store who advised as it's a sale item there was nothing they could do which I could not accept. I then spoke to another lady who agreed I must return to the store, at great inconvenience as not my local store, to return the item and they would give me a refund. I will have to return to the Store at Northgate tomorrow and try to resolve the issue but not a happy Customer at Woolworths for the first time. I do understand the Lockdown has been a difficult time for all however disappointed at the service at Northgate on this occasion, I shall in future shop at Fourways Mall where I do not have such issues.