almost two month trying to get a statement

I love woolwroths but there admin are very veryy bad. Its been over two months that I am trying to get a electronice statement as I do not get any statements. I emailed, called even went to there branch at Pavion with no luck at all. I email..they sent my email back with my I'd and account number and then still ask me my details??? Really??? Its there all they have to read it, 7 times in one month!!! I mean really how dof can the persons be that reply to a email?