Allocation of the payment

On the 2th of July I made payment but the mistake I did was to put my bank account number instead of Woolworths card number. Then I phoned to ractify my mistake I even send them the email with proof of payment and ID copy to them so that they can allocate my payment but they keep on asking the same question time and again and my account even now is not allocated and I paid (R1500.00).