Agent was rude

I went to Woolworths (Westgate) on the 2016/03/26, however didn't have my card with me as it's lost. Was told that i won't be able to buy anything, cause they don't issue out temporary cards anymore. The manager asked me to call head office to cancel my card and issue the new one, is when i spoke to Lynn (Agent) who shouted at me. I didn't understand why am i being shout at as i had instructions from the Manager. She kept shouting i was hurt i even asked the lady who called Head Office to speak to her and ask for her name. I'm a loyal client i only have one account which is Woolworths, however service received was beyond disgusting. I'm gong to close my account, cause i saw that i'm nothing. I always pay my account on time i pay more that what is due. So sad thsi happened to me..