AFTER TEN YEARS, WOOLWORTHS IS STILL SENDING ONE OF THEIR CLIENTS BALANCE INFO TO MY EMAIL ADDRESS. "I AM NOT MS Q NGWENYA, PLEASE STOP SENDING ME HER EMAILS"

I have tried for more than 10 years to get the IT or Client Services Team of Woolworths to stop sending their client, Ms Q Ngwenya's email updates on her account to MY email address, but to NO avail. I have called, emailed and now tried their social media as well, only to receive reply that their IT department will remove my contact number!!! They have never had my contact number!!! Since Ms Q Ngwenya openend this account I have received her EMAIL!!! How difficult is this to understand?? Woolworths is sending their client's account balance ext to MY personal (my name and surname) email wrongfully....and it is not as if we have the same name... I have never had an account or a credit card with Woolworth's...where did they get my email? Why do I receive one of their client's email? WHAT MUST I DO TO STOP? PLEASE HELP!!!