Additional fees added to settled account

1 December 2014, I phoned Woolworths to get the outstanding balance on my Woolworths store card. <br> The total outstanding balance was given to me and was settled the same day. I did ask for the total outstanding balance to close this account. On 23 January I received a Sm's saying there is a small balance on my account. I phoned the call centre and the lady I spoke to consulted her supervisor which then confirmed that the amount was billed to my account after full payment was made. The out come of the call was that the amount will be reversed. Again on 25 February I received a Sm's with the outstanding amount interest on the account. Again I phoned spoke to a lady which then promised to look into the matter. Today, again I received a Sm's with more interest added requesting payment to prevent further negative info on my credit bureau profile.<br> <br> I settled the full outstanding balance, requested that the account should be closed. A supervisor agreed that the amount was billed after full payment was received and will be reversed. Apparently there is no record of these phone calls or any notes on the system? That's a bit convenient not to have any record on 'the system'!<br> <br>