Acting Contrary to their own Refund Policy

My birthday is coming up on the 25th of November so a friend of mine decided to gift me with 2 x Coach perfumes from Woolworths.

I found these products to be feminine and decided to have same exchanged for more masculine scent at the Century City store. After which I was given a run around by the Beauty Manager Phumeza and Aqueel.

They went as far as implying that I bought the product elsewhere and was chance taking by exchanging it at their store. The boxing of the product was taped and the only way which the product could have been opened was to unwrap the product- which was the case. Now they further alleged it is not in a saleable condition.

This is totally unacceptable. I am not planning on using these products and it would be unfair of me to be expected to stick with same solely for the aforementioned.

Yet I am advised that if a till slip is provided a refund/exchange will be granted. Does that make the product resellable then? Totally contrary to your policy.