accounts supposed to be closed

ive paid up my store card and credit card and close it in April2019, to my surprise when i tried applying for finance 6months later these accouts are still active. its been a back and forth with these guys. and now a year later i get a sms that my paid up credit card thats supposed to be closed is being handed over to a agency.

its literally a button they need to press to close the account and a year later nobody knows how to do there job.

the funny part is i know exactly what they gna say. ima have to wait up to 30 working days before it updates. but coming for the same industry i can happen much sooner.

Woolworths if ur stuff doesnt know what they doing, please get people that know what to do. or ill come show them how to do there job