accounts department ***********

<p>Made a payment on 17 November - noticed on my statement it hadnt been allocated and granted I had not put the right reference - I put the WW account no instead of my own - the circus that has followed has been quite entertaining - I made contact via the website then got an email to say i must email another department then subsequent emails asking me to send proof of payment which I did 5 x. Still no one has made any contact or even bothered to phone. So today again I phone and hold 12 minutes whilst they look to find my email sent 5 days ago - clearly no one is actually doing anything with ********** because they still couldnt find it - what a joke - phone me and let me advise you how best you can handle this as the call centre operator had nothing to say - not even an apology? REally WW this is beyond pathetic please take your community - rhino saving.. my school incentive system monies and put it back into training your staff or upgrading your systems because you cant even phone a customer back????</p>