Account settlement

The level of incompetence from Woolworths customer service is so shocking, my Woolworths Account was handed over but the whole finance department doesn’t know the name of the egency my account was handed over to,

Not just that, no one has answers to all my questions.

1. How much am I owing on my account so I can settle it? 2. Who can help me with that information? 3. Can I have contact details of anyone who is able to assist? 4. When can I expect this issue to be resolved? 5. Can I not pay at the store? 6. Has my account been handed over? If yes, to whom?