ACCOUNT PAYMENT

Received a statement with amount outstanding during March. Paid 3 x times the amount due on the 30th March<br> <br> Received call from Amanda from Collection Cape town, going off on me and that my account is overdue R450, and I need to pay this immediately.<br> The more I try to explain from our side what happened the more she tells you please keep quiet as she is talking now. <br> Received a new statement on the 14th April stating we owe R450. On the statement reflecting the amount of R300 that we paid at Paulshof branch, as a return payment.<br> The same day Amanda called again and stating we better sort this account out, going on as if we are *********. Woolworths made the mistake on their side which they corrected on the 16th April.<br> Till now we have not heard from her again. <br> Saying the least I think Amanda is very unprofessional and cannot deal with customers, as don't even try to listen to our side of the story. I think she can do with some decent training in dealing with customers. I am also working in the retail industry at debt collecting too, and this is not the way to treat customers.<br>