Account paid up but ITC not updated

In October i received two settlement letters from Brooks and Luyt attorneys acting on behalf of woolworths.I paid the whole amounts of both accounts on 25 November 2015, send proof of payments to Brooks and Luyt and was told that the accounts have been paid up but when i check on my credit profile, the accounts are still open and still shows an outstanding amount.Please update my credit profile to show that my accounts have been paid up and closed.