Account not yet closed

Account settled on 16/08/2018 and it's not yet closed,and Im actually owing them +-R120.00 which im not prepared to pay as it wasn't my fault,i was also given an incorrect ref no from this stupid lady Landi Mbedu (Call centre)I had to call them,send them emails and up to now its not yet resolved and no feedback at all,im so upset with them and will never open this account with Woolworths.