Account dispute

I am not happy about the respond I got from Woolworths stores regarding my account that was used **********ly by one of their staff members.

I went to report the matter immediately i founded out , on the 14th of September at the jabulani mall branch and they told me i have submitted a dispute after 60 days. Its been more than ten years without using that account. The reason i activated that account is that they sent me an sms asking me if i am still interested to have that account.

Only to find out someone has used my account and I've have never received the replacement card, how can a person make a store purchase without a proof of identity.

Regards Joalane