Account Closure

My account was handed over to attorneys RL Dally. I finished paying and over payed the account. I went to maponya to find out what steps to take from there as i also had my bank statement as proof. but I was turned away that i cannot be assisted. Emailed queries and finance, they keep saying my email has been forwarded to the relevant department. all i want is a refund and my name to be cleared. I cant apply for jobs etc because of the hold. Please can someone assist. I payed you as requested but you cant even offer to help me! when you wanted your money you followed me so much couldnt even breathe from your messages and calls, but you cant even assist now that I've paid.