Account card

<p>I lost my woolies store account card during a high-jacking and went to the mall of africa branch to cancel it and order a new one. They required my ID for that to be processed and I did bring it( this was about a month ago). I spoke to one of the ladies assisting over the phone,I believe Amanda was her name and she asked me where I would like for my card to be delivered and I clearly stated that they send it to the Mall Of Africa Store and she said it was going to take 2weeks maximum but it actually took almost 6weeks instead and it was sent at my home address which isn't safe as I live in a township and have a shared mailbox. I still didn't complain about all of that. Now earlier this week(Monday 13/03/17) I was required to bring my ID as it is needed for my card to be activated and I did again and I went through their process of activating it and was told that now it's active and I can use it. Now today (16/03/17) I was trying to make a purchase using my store card and during the sale that asked me for my ID of which I didn't have because I don't carry it around. When I asked them why do they still need my ID because I was told that my card was active, they just said that will be the case with all my purchases, when I asked for my card back and for them to cancel the transaction they said that the money had already been taken off my card which is really messed up messes up and unfair considering the fact when it came to taking money off my account their system didn't request my ID but they couldn't give me the items I bought because of it... when I asked for the store manager they said he is not around..Tebogo was the cashier who told me all of this. I have been in that store almost every week just trying to get my card back and now that I have it, they are just taking money from my account right in my face..I want my money back</p>