Account application nightmare

I app**** for an account online on the 3rd of July and was pre-approved and received communication that feedback on the account will be communicated with me in the next 48 hours, 48 hours past will no feedback or any sort of communication and the nightmare began I had to call the customer care every second day, on some days I would get informed that my documents are up to date and approved I should wait 24 hours and after that when I call in I got informed that I need to send a picture holding my ID Document, I did as requested and followed up 48 hours late and told all is in order and that I should receive the outcome in the next 24 hours, after 24 hours with no feedback I called in again only to be told they need my proof of residence and that was on the 9th of July 2024 every other follow up after that I only get informed they have no idea what is happening with my application as it show all document has been received and approved, I called the customer center today and was advise the account should be approved during the day the lady advised that she will call me back as she needs to speak to the verification department upon not receiving a call back I decided to call them and was advised that they have been having problems with the new system and no accounts have been approved since, I requested for my application to be cancelled and the lady informed me that is not possible.

1.How is it that in the past +2 weeks they have been having system problems and no one in the entire building knew about it because I was sent to different departments with every consultant telling me they have approved everything on their side. 2.I have searched on their website and nothing is being mentioned about the system error. 3.I have wasted so much of my time and airtime calling in to follow up and no body had the decency to call inform me about the error or the missing document, I had to call in every single time.

I would not recommend anyone to try and open an account with Woolworths save your airtime and save yourself from the stress.