***** account

Good day

2023 i opened a woolworths account. I went home eastern cape while I was there I purchase 2 cellphone on account. Came back cape town I paid the account and purchase my grocery and paid my account when I tried again to buy they told me account is blocked I was promenade. AND I WENT HOME WITHOUT PURCHASING ANYTHING.The following day i went again my account was blocked and that day the was a IT guy called Shaun from Head office he told me woolworths opened 2 accounts on my name that's why what he will do is to merge the accounts. HES SENDING MY DETAILS TO ***** DEPARTMENT.NOW THEY DOING A RUN ARROUND THEY WANT ME TO PAY 2 ACCOUNTS THEY SENT NIMBLE TO COLLECT BUT IM STILL WAITING FOR THEM SO I CAN PAY 1 INSTALMENT .I WANT OMBUDSMAN TO HELP ME NOW.