ABSOLUTELY WORST ONLINE SHOPPING EXPERIENCE

I have now had TWO identical experiences with shopping online with Woolworths, both times the order wasn't processed, I paid extra for delivery by a certain time/day and I didn't receive delivery by that time. There are only call centre agents to deal with who cannot do anything to rectify problems. And don't try cancelling an order for refund because they will either want your card details over the phone or else they won't confirm when you will receive your money back. ABSOLUTELY WORST ONLINE SHOPPING EXPERIENCE. They really should just take down their website.