Absolutely shocked

I 3x gift card to get a new phone . No waiting period shown ? tried to use it and was told it didn't work =Card declined at checkout was told to comeback in two hours and it was still inactive but money was already deducted from my account and I have the dispatch note tax invoice and order note I expressed my urgency and my right as a customer for them to resolve the issue the way they refused to do anything besides send an email they were unwilling to assist me in any way in fact I was told to leave the store with 3 inactive cards yet woolworths has my 3000 rand payment.. They even had the audacity to blatantly ignore me at Vincent Park woolworths namely a charlene Classen and the other manager Carl I was told it takes 24 hours to activate and that is absolutely untrue according to the order it is activated on dispatch which means that by the time I receive it the cards should rightfully be activated I was not respected I was threatened and as a customer I was expecting to be assisted as a long standing customer of woolworths we are going to Consider closing the account I have never seen such a poor reflection on woolworths ever until yesterday its disgusting and I will take this further should I not get a satisfactory response this was horrific Poor customer service and no prompt resolution if Woolworths has any degree of pride these Managers needs to be fired first. What a dysfunctional disrespectful and ********** attitude that has been portrayed.