Absolutely horrific client experience !!!!!!!!!!!!!!!!!!!!!!!!

I placed an order for a shoe that I have always wanted , this is on the 2nd of June . Woolworths website clearly showed that the shoe , my size specifically was in stock. I paid for my order and selected that it should be delivered to my door . Right , I see hat my shoe should be delivered between the 9th - 11th of June. Monday morning (06 June 2023) . I receive an email that my order has been cancelled and reason for cancellation is that the shoe is not in stock .

Firstly , Why was it available on the site when I initially placed the order ?

Moving on , I call your call centre on the 6 June 2023 . I speak to a wonderful lady who logs a case for me with your support team to have my money refunded . I am informed this will take 3-5 working days .

I do a follow up call 09/06/2023 . I am informed by a rude agent who does not allow me to speak and speaks over me that I am not getting my money anytime soon.

Now, there is a solution to this . I know I can provide my bank with an authorizaion letter and they will immediately release the funds .

I ask the lady and she rudely tells me that I am not getting the authorization letter , that it has been sent to my bank . I then ask to which department exactly? Somehing that this lady can not answer.

Now Woolworths . For such a big company this is a huge disappointment . Not only am I not getting my shoe, I am also not getting my money anytime soon.

I am very disappointed and angry .