Absolutely disgusting service by Woolworths

Not the 1st time I have this experience. Before with my loan from Woolworths which was debited by them on a monthly basis they also marked me a late payer. Now account is paid via eft. Was paid on 10th already. Apparently they can't find the payment although proof of payment was send to them from Woolworths Tokai as well. Their customer service sucks! If ppl are working with accounts who clearly does not know what they are doing pls let them go and employ ppl who want to be in that service within Woolworths. My credit rating is messed up by Woolies every time! I deserve an excuse and for it to be sorted out this time for real and not just with empty promises as in my last encounter with Woolworths financial services.