Absolutely disappointing experience with Woolies Dash.

I placed an order early this morning and literally sat at my lounge window waiting for the delivery. Next thing I know, the app says “order returned to store for refund – recipient not at home”. What a joke – I never left the house!

I immediately called the call center, and they claim the driver “tried to call me.” Funny, because I don’t have a single missed call or voicemail. Clearly no real attempt was made.

To make it worse, the app is painfully slow, and the tracking feature is useless – not live at all. I had to keep refreshing just to see the same outdated info.

This has been an incredibly frustrating and wasted experience. I’m done with Woolies Dash – I’ll stick with Checkers 60Sixty from now on. At least they know how to deliver and communicate