Absolutely appalling behavior from store line manager

Hi Woolworth’s, so we bought a pair of pumps last week Sunday from you musgrave branch in musgrave. From there we headed to the beach using an uber Incase you wondering why we had the packate out of the car, anyway went to the beach with the package in hand, did the physio as my mother has just been in an accident. Cut the long story short the shoe did not fit as she bought a bigger size hoping her injured foot would fit. So it didn’t, today we went to Westwood mall to return the shoe which has never been warn by the way still has the price tags and stickers and we were advised by the line store manager Glennis ottimo who advise us that this shoe was not in resealable order as it was in a packate that had beach sand in it there for sand was on the shoe, she sees it hasn’t been warn however she can not assist. The very moment we took the shoe out dusted it the shoe and showed her the shoe is still in perfect condition and has not been warn, she then advised us to take it to musgrave and get them to refund us since we got it there, she is not interested in assisting us any longer and proceeded to walk away from us with a friendly **** you at the end of it. We requested for her full name and details from her colleagues they advised us to follow her to the food court section. We did that and she proceeded to walk away and refused to talk to us until someone else come to us and gave us her full name and surname. We are very upset by this especially because we are now here arguing about a R200 shoe like really what the heck is R200 we just needed her customer service s****s or even change the shoe to the correct size! I am very appalled by this women’s behavior and want you to know you have lost a big woolies fan!!!!