Absolute pathetic service

Woolworths need to change their policies immediately that are absolutely pathetic. They treat their customers pathetically nevermind to speak about their staff across the country but that is another story! I am talking about the fact that as a customer I made sure I paid up my account! I requested for a paid-up letter because I want nothing to do with them! Now after some months I have found that they have given incorrect information to the credit bureau That I am in arrears with their account of which I have paid up this account in those months they have indicated an account in arrears. This absolute pathetic service need to stop immediately! I am sick and tired of Woolworths that are driving their clients away with this