Absolute Pathetic Service

Approximately a month ago my wife app**** for a personal loan at Woolworths Financial Services. The loan was declined with the explanation that my mife was "Dishonest In Her Application" After several telephone calls and emails in order to ascertain what my wife did that was dishonest, the only response we recieved was that, due to the fact that she did not hold up her ID in front of her whilst taking a selfie, she is accused of being dischonest. Besides this, in my view pathetic explanation, despite seral attempts to get someone at Woolworths Financial Services to contact me to discuss the matter, all i get are meaningless emails which do not adress the problem at hand. Nobody seems to either have the courage to contact me. This is the most pathetic attitude I have come across in a long time.