Above the call of reasonableness

A huge heads up and Thank You to Woolies Food, Howick, KZN ! I just love my moments within Woolies Food stores. As a traveller within southern Africa, these beacons of fine food, fine souls and fine positioning fully reflect their responsibility within the FMCG game. I purchased a trio of their vegetables ( potato, gem squash & tomatoes ) at a stated discounted rate for all three. This form of presentation is common at Woolies Food and is hugely attractive. Each bag carries a stamp indicating it to be a part of this offering. When I returned home with my Woolies goodies I noted that each of the three items had been charged at the full retail price ( not at the overall discounted price ). The difference in Rand terms between the two was R 36. On further checking I noted that I had selected a Kg of tomatoes that did not reflect the stamp of being part of the deal. My fault for not checking for this stamp. On my next trip to the same Woolies Food I bought up this position as simply a matter of interest with the stores line manager so they would be aware of possible other shoppers experiencing the same happening. They listened intently, checking my presentation and offered their appreciation for this input. As I checked out with my new purchases after yet another wonderful bout of being inspired the cashier indicated that there was a credit of the full amount I had paid for the three ( R 96 ) authorised to be deducted from my new purchases ! Not just the R 36 for the difference between discounted and full retail price but the TOTAL purchase price of R 96 given to me as a credit. This form of resolution response speaks volumes for the way & manner Woolworths conducts their business model, inspires me to support them to the fullest of my ability and needs to be witnessed near & far. Thank you Woolies Food, Howick Line Manager and Team. Ciao. Colin J. FRYER.