Abongile is dragging Woolworths down

Pathetic service from Abongile at Woolworths Credit Department.I called her on 3 March 2021 and started to discuss the query i was calling about.She asked to hold and after a long while the call was answered in another department.The person who answered the phone told me that Abongile was not supposed to transfer the call because the query has to be resolved in her department.From the time she answered the phone she sounded hopeless and tired, she spoke so low i had to keep asking her to repeat herself.She is not a kind of a person who should be dealing with customers especially customers who are caliing because they have queries that need to be resolved.She does not have customer service ethics.If i was her supervisor i would find her a job at the backroom where she does not interact with the public.Woolwoths is a well renowned retail but people like her are denting the image of Woolworths.I want her to call me back and resolve the query i started with her.She must not dumping customers like she did, if she does not know how to resolve a query she must escalate instead of dumping tbe call on someone else without even telling them