A month old order still NOT delivered

I placed an online order on the 20th November 2023, the order was supposed to be delivered on the 27th November, it wasn't. I sent an email enquiring about the delivery on the 1st December 2023, the agent that responded said they would follow up and I would get feedback within 48hrs, nothing happened. On the Monday I send a follow-up email, another consultant responds saying the order was delivered the previous Saturday on the 2nd to some person by the name Marlnne Chingoma at a residential complex 30 minutes away from my home. I never received any phone call or confirmation of the delivery by the driver, which is the usual procedure. I was then asked to confirm if I know the person only about 4 times, I confirmed that I don’t know the person and they go quiet. On the Wednesday I went to the store in Mall of Africa to seek help, the staff there was pleasant and helped me call the call centre. I explained myself to yet another consultant, they tell me the same story that I was told on the email about my order being delivered to someone else and that they would investigate and call me that same day. I got no phone call, the managers at the call centre refused to even talk to me. I have been calling Woolworths twice a week with no help or way forward. The lack of accountability and blatant disregard for customer support is extremely DISAPPOINTING and FRUSTRATING. It’s almost a month later and I am still waiting for my items worth R6800 to be delivered.