A great brand No More

Woolworths has always been my retailer of choice. The quality of their goods, their store layout and staff has always been to me top class.However, in the last year, I've experienced a decline, to the point of s....t#*!, in the quality of that service. Let me focus on my issue. In the last month I went into their Canal Walk store to: 1) settle my balances. 2) Return some sale goods. 3) Return an article for a different size.

1) Was sent from counter to counter to get settlement amount and eventually paying R15,000 to settle balance. Two weeks later I received the latest statement and to my surprise, there was still balance. Calling there head office and wanting to speak to a manager was like trying to speak to the president, simply not possible and the same old excuse used, they are in meetings. I left a message for one of them to call me but three weeks stills waiting. The balances would have been written off under but even this did not happen as money was deducted from account in the new month. 2) Returning the sales items, with all tags on, I was told that I will only receive R1 per item, they simply pointed me to the slip, I was nine days pass last return date. What a *******, imagine taking R1 (one rand) per item with a value of over R500. 3) Returning item for a different size, that I bought three months ago, resulted in them crediting me and I had to pay the increased price. What a *******.

People of SA, take note, you are being taken for granted and being **********.