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I'm writing this mail with a huge disappointment... On the 2nd of November 2019 I went to mall of the south and bought a Grey silk feel queen duvet bedding cover.

I did not like the color when I got home it looked dark. On the 3rd of November 2019 I went to Alberton mall/city to do an exchange but I was told that" it's not in their catalogue so they will not be able to do an exchange I must go and change it where I bought it "

The lady who was working in customer service said the instructions were given by the store manager who is on leave currently.

I then went to mall of the south to do the exchange when I explained to the lady in customer service said to me" the woolworths procedure is that they must do an exchange even if it's not in their catalogue, Alberton store later transfer the stock to mall of the south not what they did to me making me travel 2 trips unnecessary "

I have never experienced such in my life....I explained that I have to take another taxi to mall of the south the lady didn't even care.

Kind regards Aki

I'm disappointed with the service given