6 months to respond? Customer services?

I don't think yhey even deserve a star. They gave my details to a courier company, to which I did not approve, I must pay R150 for my card to be delivered to me in June 2023. People have been calling me about this and I only found out from the courier company. Mails to woolworths are unanswered. They ask for my ID number and forget to respond or don't care. A fb messenger sent to them on 23 June 2023, was supposed to be answered but only responded to yesterday when I asked for a response? Card is expired but I get mails about making early payments etc. Was promised the card will be sent to musgrave in June and I will get an sms but to date nothing. Musgrave staff from June, don't know of this. No sms no call but payment is required. Is this the level that Woolworths has stooped to now? Do they actually care about customers? They ignore customers for close to 6 months? Perhaps if I stop paying, they will call me rather