5hour delay then no delivery

I placed an order on Tuesday for a friends birthday to be delivered on Thursday between 10-1. I called my friend at 3:30pm and asked if she received a delivery. She said mo, so I called the call centre. The agent tells me that the driver was delayed. But will deliver soon, I put in special instructions that the place closes at 4pm.

I asked the agent to call me back at 4pm to tell me if it was delivered. She didnt call me back, so I called back at 4:30pm. The agent calls the driver and he tells her that he is on his way to deliver the item. Wen I clearly said they close at 4.

I ended up getting a refund, I could give my friend a gift for her birthday, she leaves tomorrow for Cape Town and returns on Monday.

Its easy for woolworths to give a refund because it doesnt affect them, yet im looking like an idiot, asking someone if they got the gift that never arrived.

You guys dont understand how this makes a person feel.

I am utterly disappointed of the service and the best thing woolworths will do is apologize.

Woolworths should make up by delivering my items at their cost at the next earliest convenience.

Im so irritated and annoyed right now.

Next time I will rather pay more and make use of netflorist.

Disgusting.