5 Months and Waiting

I misplaced my WW store card in July, I went to WW Musgrave with my son & ordered a new card as well as a card off my account for him. I requested it be posted to me as I was leaving the country for an extended time period & was advised it would take 8 weeks. I then received an SMS within a few days stating my WW Store Card was ready for collection at the branch, only I was unable to collect due to being out of the country. A few weeks past & my sons card did not arrive, he went into WW Musgrave again & was told that I had requested posted on both cards. He was then told that I had to be in store to collect it & were unable to advise WHY they had said they could post it in the first place. They cancelled the store card waiting at the Musgrave branch & stated I had to call & order another card when I am back in the country, my son went in again this past week & now WW has NO record of ordering his or my card. I called WW customer care today to order a card, I went through the WHOLE phonecall (The caller knew exactly what I was wanting) only to tell me I am unable to order a card over the phone & I need to go back to Musgrave with my ID. Is this a joke? It has been 5 months, I am in & out of SA constantly & only back for a few days next week. I do not have time to go into the branch & then wait 7-10 days for a card. I am fed up with the service I have received, no one seems to know what is happening. I have previously ordered my WW credit card over the phone so I am unsure why I would not be able to order a store card if I am the one collecting the card with my ID at the end of the day. I would prefer to close my accounts & spend money elsewhere. Ridiculous service!