***********

Good day Ref: *** I am writing to express my extreme dissatisfaction and frustration regarding the handling of my recent order o*** This order was to be delivered by 07/05/2025 it didn’t happen, when I made contact with Woolworths I was told that the courier company made attempts to deliver and failed 3 times ( 5.6 and 7 May) Now since they have made 3 attempts they will take my order back to the warehouse and I will be refunded my money. Let me be clear on this , I do not want a refund I need the shoes that I ordered delivered. I cannot understand how you can accept that a company make no attempt to deliver on the address on the system and just call and say we couldn’t be reached. I have changed my number on numerous occasion but your staff failed to remove that 083…number instead put my current number as alternative. So why can’t you give the courier company alternative number as well. I did call yesterday and today to be told you have escalated the query it takes 24-48 hrs for response, can you not call the company and advise to deliver this order ASAP If I do not receive confirmation of this by close of business today, I will have no choice but to escalate this matter and report your company to Hello Peter for poor service and false promises. Your handling of this matter so far has been entirely unacceptable, and I expect you to take swift and decisive action to resolve it without further delay. I await your urgent response.