*******

Woolworths is very unfair and the customer care us not caring at all.

I placed on order on Monday the 20th it was for food on Dash my total was for R1486.00. I got an email that some items were sold out and that my total purchase amount has been amendment to R1256 .68.

I called three times everytime I get a different story different time frames as to when this will be corrected first on the 22cnd I was told it should clear by that evening because it's been 48 hours

This morning I called again I got a totally different story it's now 7 to 14 that I must wait for my money I used my credit card which I'm not owning any money on besides this money is woolworths going to reimburse me for the interest incurred???

This credit card I mainly use for the Absa rewards program so I transfer from my cheuqe account all the time and the credit card balance doesn't get used it for emergencies.

I got a reference number ***5. I called the bank who advised that Woolworths must send me a letter so that the bank and release the funds that are sitting on uncleared currently.

Thier response is it's not in thier policy but it's in thier policy to debit two separate amounts because of stock issues instead of reimbursing clients like all the other stores what if there was no extra money available who authorized the second transaction????

Only at woolworths you pay R3000 for a transaction that's costs R1500.

I will never ever use dash or woolworths online.

I'm waiting for a call back from a team leader now ...... I know no one will call .