4 Times Not delivered on time

I’ve always been a firm Woolworths supporter and promoter but the last 4 times I’ve ordered online they have been unable to deliver on time. There is a 3 hour delivery time allocated so this makes no sense. Also, the average waiting time to answer their phone is 9m35s. Is this an acceptable waiting time. Not only do you waste my time and my airtime but it’s a massive inconvenience to arrange alternative delivery time. Your service has been appalling and despite complaining nothing seems to be done. I’m done trying to get service from you. I will just have to move my shopping elsewhere.