3G Alcatel Tablet 😭😭😭😭💔💔💔💔😡😡😡😡😡😡😡

I went to Woolworths Cosmo city mall on the 8th of July 2023 to buy my son a present as it was his birthday on the 3rd of July 2023...I had two gift cards worth of R650 ( one had R300 and the other had R350) ...when I got to the store,I saw cellphones and I remembered my son needed one...I got there and I was tuned by one that I could afford with a top up of cash...then the other lady suggested I buy my son a tablet.... Before we went on with the transaction,I said to her * I'm buying this for a 12 year old son, who likes games,and FIFA * her response was * it is good on games, although its a 3G* I repeated...is it good for games ..she happily said very good for games ... Then I was convinced to buy it ...., I gifted my son he was super happy ... Then Monday on the 10th of July,he started complaining about the freezing when he plays games,it's slow to open apps and he doesn't like the freezing part of it because it frustrates him when he plays his games ... * On the 12th of July I called the store,I struggled to get through...they didn't answer their line ..I then decided to call Woolworths customer service and told my story...I spoke to the lady that promised to call the store and get back to me .. the lady also struggled to get through to the store and then called the Northgate branch ...then the manager from Northgate (Neo) called me,I explained my situation...and he said he will call the store and let them know... I asked him questions and he answered ..* he said I can do a refund/ exchange within the period of 7 days,but then again it also depends on the store manager with their attitude and how they deal with customers...I said no,il go to Cosmo where I bought the tablet,I won't bother u that much....Neo made sure he gets the store to call me... eventually Wednesday the 22th of July, the store called me...I spoke to them and explained my situation....(mind u the tablet is off now as I ordered my son to stop using it to avoid any damages cos I need to take it back as new as it is) then the lady I spoke to said I can bring it back with 7 days for an exchange...before I could hang up I asked * is the refund possible* she said yes it is possible.... Because I'm always at work,I sent my sister today with my son (Friday the 14th of July) ..when they got to the store ..table turned.... They switched on the phone and said there is nothing wrong with the phone and they cannot refund me or exchange..intact there is nothing they can do....they forced my son to press whetever he wanted and they said to him * there is nothing wrong with this tablet,and there is nothing we can do about it*...my sister then said okay can u refund it back to the gift card then month end we will too it up again and buy him a better phone that won't give us issues because having to take this tablet it's a waste of time cos clearly it's not gonna be used ...the lady they found at the store said no,it's highly impossible they cannot help with that either.... Then the sales lady that helped me on that day said to my sister * we told her this phone is for a six year old not a 12 year old then she said it's fine * I mean if that is really what she said to me ..why Would I buy it knowing it's not fit for an older boy????? Why would I buy it ... I'm the one who asked if it's fine for a 12 years old, hmshe said it's perfect ... I'm now sitting with a tablet that is off,not in use ,worth of R999... All I needed was the store to refund me in a form of a gift card,not cash ...then I accumulate a top up then buy a better phone.... I'm so much disappointed because i laid a complain and I was promised a refund ...I still wasted money to give my sister and my son to take it back as I don't get off days....then when they get to the store it's a mess ...I waisted again taxi fare to Woolworths Cosmo city.... Tomorrow 15th July this tablet will be 7 days old ... I do t know what's gonna happen because I need it to be refunded back into a gift card then month end I get him a phone again at Woolworths because il be using that gift voucher and top up with cash .... But the store ladies have attitude to help me out ...

LS Mabena *** ***