3 months later, still haven’t received my card

I opened an account and Woolworths Hemingway’s EL in October and they told me that my card would me delivered at home within a month, 3 weeks back I want back to the store to report that I haven’t received my card they called the card department and I was told the card would be delivered in the next 14 working days and today yet my card hasn’t been delivered. I am so disappointed because everytime I need to buy something I need to use my phone and today the consultant who was helping couldn’t assist me because she didn’t know how the virtual card works and called one on the managers to assist and after waiting 30min still the manager said my virtual card has expired and she left, this is such a disappointment and poor service I have waisted almost an hour at Woolworths today. I regret opening an account with Woolworths.

Regards M Qopoyi ***