3 Attempts at getting a new store card

On the 18th of July my wallet was ****** and I immediately reported this on the morning o 19th July on the Woolworths helpline/call centre. I was assured that the card was stopped/blocked and a new card would be sent to me, VIP delivery, to the store nearest to me within 2-3 weeks. 3 Weeks passed and still no card, after confirmation with the store on more than 1 occasion, I resubmitted a "request" for a new card. Now, another 3 weeks later, I still have no card/any notification or communication on the whereabouts of the new card (although I have already been invoiced for this AND the payment has been made toward this fee on my monthly instalment). Today I called the call center again, for the third time and a very helpful lady confirm that the whereabouts of the card were unknown AND that the store I had requested the card to be sent has no "store number" so she cannot issue/send the card just yet but will call me later today with confirmation on how to go forward. I am extremely upset, not only have I missed out on may discounts/specials, the inconvenience is major as I do much of our household shopping at Woolworths. I will definitely reconsider continuing use of Woolworths as well as the account that I hold with them! If issuing a new card is so much hassle, what would they do if, for example, I had ***** on my Woolworth credit card?