2 weeks still no Refund

<p>I'm writing this on behalf of my mother ,she was at Woolworths on the 03 December 2016 for some shopping where she used her credit card & the system jamed after the amount was selected .She was told to pay cash as the system gave problems & that her money will be reversed within 7 days but she's still waiting even today. What makes it worse is that no one is updating her about anything,she has called Woolworths several times & actually took her time to go back to woolworths still there is no solution or even apology for this.My mother is too old & she is stressing about this coz she's been sent from pillar to post by people she trusted ,this is appalling especially for a big company like Woolworths.</p>