2 months later and STILL NO REFUND on online purchase!!!

I made an online order for food on the Woolies website on 28/12/2020. They were supposed to deliver the groceries on 04/01/2021. They phoned me about 30mins before scheduled delivery informing me that they will not be able to deliver the groceries on time, wanted to reschedule. I said they should just cancel the whole order. Despite this, R1375 was taken from my credit card. It is now 26/02/2021, 6 PHONE CALLS LATER and STILL NO REFUND, and they have the audacity to tell me to wait 7-14 working days, and then another 3-5 working days for the funds to reflect in my account. Absolutely PATHETIC customer service from Woolworths online, will NEVER use their website again!!!!