2 Days late with delivery and no feedback

I purchase food online and paid by card my account was instantly debited on the 07th December 2017.

Delivery was to take place the next day 08th December 2017 between 10:00 AM - 13:00PM on the 08th December 2017 I received an email that delivery was delayed by 2 hours so was expecting my delivery by 15:00PM at 17:00 I still didnt get my delivery I then contacted the call centre via telephone and the lady advised me that they were experiencing high call volumes but she escalated it and they will contact me within the hour.

I received no calls from them whatsoever and 2 days later I still haven't received my order.

I am completely disappointed with Woolworth's online customer service and will never purchase online from them again if this is the poor customer service they provide.