1st Prize for "WORST MANAGER" goes to TUMI!!!!

<p>I went to Woolies looking for strepsils for my throat... I asked a lady (Philiswa) at the till as I was paying and she jumped quickly to get them for me. She came back with an empty box and said the manager has to fetch them from the back somewhere. I then waited FOREVER for this manager to bring my strepsils DURING MY LUNCH. </p> <p>I have never met such an *********** manager! Her BAD ATTITUDE is the worst! She knows absolutely NOTHING about CUSTOMER SERVICE! After spending a whole lifetime there... they give me 12 lozenges instead of 24 as written on the box and it's not because they couldn't see they were missing as they had to fill the empty box they brought. They even said they keep them at the back because "PEOPLE" ***** them. Unfortunately, i only noticed when i got to work. I then went back and remained polite, she dragged her feet again made me wait like I was there visiting. She comes back, hands me the other 12 lozenges as if nothing happened. </p> <p>The decency to apologise for making me wait so long! Or even showing a little remorse for the nonsense they are doing because it is not my problem if they cannot manage their security system! </p> <p>Instead, she comes back with a grin on her face like a little school girl caught *****ing and displaying to me how she just doesn't care! </p> <p>If your so called Manager behaves this way, what more does the operational staff do? </p> <p>If she doesn't know about customer experience, can she at least have some manners?? </p> <p>Tumi is her name and I am absolutely shocked and disgusted! </p>