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Good evening

I have a concern regarding woolworths credit card, i got a call online to apply for a credit card and i i did, fast forward went to woolworths Lakeside to collect a card and it was activated but when i was supposed to use it it declined due to fica. Now i called them to cancel rhey say i owe R249 of which i dont even know ut for what cause i haven't used the card. Woolworths credit card is a ****. I want them to explain the money i iwe us for what?