0 rating if I could

I’m beyond frustrated with Woolworths online orders and their appalling customer service.I placed an order on November 28. On November 30, they informed me that there was an issue with the address and claimed I provided an incomplete one. I did not update the address myself — they blamed me, saying the order was “getting lost,” and assured me they were fixing it, promising it would be updated within 24-48 hours. Fast forward to December 11, and I still have no update. I’ve called every day since December 2, and all they say is that it’s being “escalated.” It’s been nearly two weeks of waiting, and I’m stuck with no answers, no resolution, and no delivery. It’s unacceptable for a company to treat customers this way. I expect better from a company that claims to value its customers. Extremely disappointed and completely let down. Avoid ordering online if you want to avoid this level of frustration.