Wooltru Healthcare / Momentum Health´s Dental Department is not functioning

I am not sure if my problems are because of Wooltru Healthcare, or because of Momentum Health which administers this scheme. My previous review was for Momentum Health and it was responded to by someone, but my issues remain. I see that my review has been transferred on Hellopeter from Momentum Health to Wooltru Healthcare. Wooltru Healthcare does not respond on the Hellopeter platform, so I will post my issues on both businesses until they are resolved. My dental claims from 19/05/21 and 28/05/21 remain unprocessed. Plus the response I eventually got on Friday from the Momentum Dental Department for pre-authorisation for further dental work does not make sense. I has taken them weeks to give me an unacceptable quotation.